Shipping Policy

Order Processing

Orders are processed Monday to Saturday, excluding public holidays.

• Most orders are processed within 24 business hours after payment confirmation.
• Processing may take longer during festive seasons, promotions, or peak sale periods.
• If there is a significant delay, we'll notify you via email or phone.

Shipping Across India

Mintmark ships to most serviceable PIN codes across India through trusted courier partners.

Every shipment is carefully packed to ensure it reaches you safely and in excellent condition.

Estimated Delivery Timeline

• Metro Cities: 2–4 Business Days
• Tier 2 & Tier 3 Cities: 3–6 Business Days
• Remote Locations: 5–8 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout.

Eligible promotional free shipping offers are applied automatically.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via your registered email address and/or mobile number containing your tracking details.

Tracking information may take up to 24 hours to become active after dispatch, depending on the courier partner's system updates.

Delivery Partners

To ensure reliable and timely deliveries, MintMark works with leading logistics providers, which may include:

• Delhivery
• Blue Dart
• DTDC
• Ekart
• XpressBees
• Other trusted courier partners

The courier partner is selected based on your delivery location and service availability.

Delivery Delays

Occasionally deliveries may be delayed because of:

• Extreme weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Transportation disruptions
• High-volume sale periods
• Courier operational delays

We appreciate your patience in such situations and will make every effort to keep you informed about your shipment status.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

MintMark cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

If you notice an error in your shipping address, please contact our customer support immediately. Address modifications can only be accommodated before the order is dispatched.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because the recipient is unavailable, provides an incorrect address, or refuses delivery, the package may be returned to our warehouse. Additional shipping charges may apply for reshipping returned orders.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend

• Take photographs before opening the package.
• Contact support within 24 hours.
• Keeping all original packaging materials until your request has been reviewed.

International Shipping

We currently serve customers across India.

If international shipping becomes available, applicable shipping charges, duties, taxes, and delivery timelines will be displayed during checkout.