Refund Policy

Refund Eligibility

A refund may be approved if

• Damaged product received.
• Defective product received.
• Wrong item delivered.
• Order cancelled before dispatch.
• Prepaid order cannot be fulfilled due to stock unavailability.

All refund requests are subject to verification by our customer support team.

Products Not Eligible for Refund

Refunds will generally not be issued for

• Products damaged due to misuse.
• Minor colour or finish variations.
• Products without original packaging.
• Used or altered items.
• Sale or clearance products (unless damaged).
• Gift cards & digital products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing our customer support team.

To help us resolve your request quickly, please include

• Order Number
• Product photographs
• Packaging photographs
• Brief issue description

Once verified, we'll arrange a replacement, exchange, or refund.

Order Cancellation Refunds

Orders cancelled before dispatch are eligible for a full refund.

Orders already shipped are covered under our Return & Exchange Policy.

Stock Unavailability

Although we work hard to maintain accurate inventory, there may occasionally be instances where a product becomes unavailable after an order has been placed.

In such cases, customers will be informed promptly, and a full refund will be processed for the unavailable items.

Refund Processing Time

Once your refund request has been approved

• Refund initiated within 5–7 business days.
• Banks may require an additional 5–10 business days.
• Timelines vary by payment provider.

Refund Method

Approved refunds are credited to the original payment method used during checkout.

If this is not possible, our support team will assist with an alternate solution.

Shipping Charges

Shipping charges are generally non-refundable except when:

• Wrong product delivered.
• Product arrived damaged.
• The order could not be fulfilled due to our error.

Right to Decline Refund Requests

MintMark reserves the right to decline refund requests if

• Request doesn't meet policy requirements.
• Product has been used or altered.
• Fraudulent or misleading claims.
• Required information or supporting evidence is not provided.