Return & Exchange Policy

Return Eligibility

You may request a return if:

• Damaged product
• Defective product
• Incorrect item delivered
• Product significantly different from your order

Products must be:

• Unused and in original condition
• Returned with original packaging & accessories
• Reported within 7 days of delivery

Exchange Eligibility

• Wrong product received
• Transit damaged item
• Manufacturing defect

Once approved and subject to stock availability, we'll dispatch a replacement.

If unavailable, we'll offer a refund or a similar product.

Items Not Eligible

• Used or altered products
• Products without original packaging
• Damage caused by misuse
• Sale / Clearance items
• Gift Cards & Digital Products
• Customized or Personalized Items

Return Request Process

1. Contact support within 7 days.
2. Share Order Number.
3. Upload product & package photographs.
4. Our team reviews within 2 business days.
5. Receive return instructions.

Reverse Pickup

Reverse pickup is available in eligible locations.

Where unavailable, customers may be requested to courier the parcel. Shipping reimbursement may be provided after approval.

Product Inspection

Every returned item is inspected before approving an exchange or refund.

Products failing inspection may be returned without refund or replacement.

Damaged or Incorrect Deliveries

Please notify us within 48 hours.

• Order Number
• Product Photos
• Package Photos
• Description of the Issue

Exchange Timeline

• Replacement dispatched within 2–5 business days.
• Delivery depends on location & courier.

Return Shipping Charges

If the return is due to our error, we bear the shipping cost.

Customer-initiated returns may not qualify for shipping reimbursement.

Right to Refuse Returns

• Request outside return period
• Used or altered products
• Missing packaging
• Fraudulent claims