Cancellation Policy
Last Updated: July 2026
Thank you for shopping with MintMark, a brand by Anjali International. We understand that plans can change, and we strive to make the order cancellation process as simple and transparent as possible.
Order Cancellation Before Dispatch
Customers may request to cancel their order before it has been dispatched from our warehouse.
- Cancellation requests must be made before shipment.
- Once approved, the order will be cancelled.
- Payments will be refunded to the original payment method.
- Contact customer support as soon as possible to avoid dispatch.
Order Cancellation After Dispatch
Once an order has been packed and handed over to our courier partner, it cannot be cancelled.
If you no longer wish to keep the product after receiving it, please refer to our Return & Exchange Policy for eligibility.
Cancellation by MintMark
MintMark reserves the right to cancel an order in situations including:
- Product unavailable or out of stock.
- Incorrect pricing due to technical issues.
- Incomplete or inaccurate customer information.
- Payment verification issues.
- Suspected fraudulent orders.
- Operational or logistical challenges.
If your prepaid order is cancelled by MintMark, a full refund will be issued to your original payment method.
Refund for Cancelled Orders
- Refunds are initiated within 5–7 business days.
- Banks may take an additional 5–10 business days to reflect the amount.
- Refund timelines depend on your payment provider.
Modification of Orders
Changes can only be requested before the order is processed for dispatch.
- Delivery Address
- Contact Details
- Quantity
- Product Variant (where applicable)
Please contact our support team immediately after placing your order.
Cash on Delivery (COD)
- COD orders can be cancelled before dispatch.
- Repeated cancellations without a valid reason may lead to restrictions on future COD purchases.
Promotional Orders
Orders placed using coupon codes, promotional discounts, or special offers will be refunded based on the actual amount paid after discounts have been applied.
Promotional offers associated with cancelled orders may not be reinstated.
Need Assistance?
If you need help cancelling your order or have any questions regarding this policy, please contact our customer support team.