Return & Exchange Policy

Return Eligibility

You may request a return if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• The product is significantly different from what you ordered.

Products must be:

• Unused and in original condition
• Returned with original packaging & accessories
• Reported within 7 days of delivery

Exchange Eligibility

We are happy to offer an exchange for eligible products if

• Wrong product received
• Transit damaged item
• Manufacturing defect

Once approved and subject to stock availability, we'll dispatch a replacement.

If unavailable, we'll offer a refund or a similar product.

Items Not Eligible

For hygiene, quality, and inventory reasons, the following items are generally not eligible for return or exchange unless they are damaged or incorrect

• Products that have been used or altered.
• Products without original packaging
• Damage caused by misuse
• Sale / Clearance items
• Gift Cards & Digital Products
• Customized or Personalized Items

Return Request Process

1. Contact support within 7 days.
2. Share your Order Number along with clear photographs of
• The product.
• The shipping package.
• The issue or damage.
3. Our team reviews within 2 business days.
4. Once approved, we will provide further instructions for the return process.

Reverse Pickup

Reverse pickup is available in eligible locations.

If reverse pickup is unavailable in your area, you may be requested to ship the product to our designated return address. In such cases, shipping reimbursement may be considered where applicable and approved by our support team.

Product Inspection

All returned products undergo a quality inspection upon arrival at our warehouse.

If the returned item meets the conditions outlined in this policy, the exchange or refund will be processed accordingly.

Products that do not meet the eligibility requirements may be returned to the customer without a refund or exchange.

Damaged or Incorrect Deliveries

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.

To ensure faster resolution, kindly include

• Order Number
• Product Photos
• Package Photos
• Description of the Issue

Our team will investigate the claim and work towards a suitable resolution as quickly as possible.

Exchange Timeline

Once the returned product has been received and approved

• Replacement orders are typically dispatched within 2–5 business days, subject to product availability.
• Delivery timelines may vary depending on your location and courier service.

Return Shipping Charges

If the return is due to

• A damaged product
• A defective product
• An incorrect item sent by Mintmark

we will bear the applicable return shipping costs. For returns that are not the result of our error, shipping charges may not be refundable.

Right to Refuse Returns

MintMark reserves the right to decline any return or exchange request if

• The request is made outside the eligible return period.
• The product has been used, damaged, or altered after delivery.
• Original packaging or accessories are missing.
• The claim is found to be fraudulent or inconsistent with this policy.